Customer Service
How to Order Your Custom Cake
How to Order Your Custom Cake
1. Contact Us
Reach out via our website, phone, or email to discuss your cake ideas and requirements. Provide details about the occasion, theme, number of servings, and any special requests.
2. Design Consultation
We’ll work with you to design your dream cake. Choose from our selection of flavors, fillings, and designs, or bring your own inspiration. We’ll provide suggestions based on your preferences and the event type.
3. Get a Quote
Once the design and size are finalized, we’ll give you a price estimate. Pricing depends on cake size, design complexity, and any custom elements like figurines or decorations.
4. Confirm
Your Order
After agreeing on the design and price, we’ll require a deposit to secure your order. The final balance is due before pickup or delivery.
5. Cake Creation
Our skilled bakers and designers will begin crafting your cake with the utmost care and attention to detail, ensuring it meets your expectations.
6. Pickup or Delivery
Choose whether you’d like to pick up your cake or have it delivered directly to your event. We offer delivery within the local area for an additional fee.
7. Enjoy
Your Cake!
Your custom cake will be ready for your event, beautifully crafted and delicious. Enjoy the sweet moments with your guests!
Frequently Asked Questions (FAQ)
We recommend placing your custom cake order at least 2–3 weeks in advance, especially for large events like weddings or corporate events. For smaller cakes, we may accommodate orders with shorter notice (5 days), but availability is limited, so it’s always best to book early.
Absolutely! We specialize in creating custom cakes tailored to your specific theme, event, or vision. You can choose flavors, colors, designs, and decorations. Feel free to provide reference images or ideas, and we’ll bring your dream cake to life.
We offer a wide variety of flavors and fillings, including:
- Flavors: Vanilla, Chocolate, Red Velvet, Lemon, Marble, and more.
- Fillings: Fresh fruit, chocolate ganache, cream cheese, vanilla buttercream, and mousse options.
If you have a specific request, let us know, and we will do our best to accommodate it.
Of course! Visit our Cake Gallery to see examples of cakes we’ve created for previous clients. From wedding cakes to custom birthday cakes, we showcase a variety of designs to inspire you.
Prices vary depending on the size, complexity of the design, and additional custom elements. We offer a price estimate after discussing your cake requirements. Simple designs start from $65 and more elaborate cakes are priced accordingly.
We offer both pickup and delivery options:
- Pickup: You can pick up your cake from our location at 325 Cutts Court NW, Edmonton, AB, T6V 1M7.
- Delivery: We offer delivery within Edmonton and surrounding areas for an additional fee. The delivery fee depends on your location.
Free Delivery on Orders Over $180! For orders under $180, we offer delivery within a 15 km radius for just $20. Beyond that, an additional $5 will be charged for every extra 5 km.
We recommend storing your cake in a cool, dry place away from direct sunlight. If your cake has perishable fillings (like fresh fruit or cream), it should be refrigerated and brought to room temperature 1–2 hours before serving for the best taste and texture.
If you need to cancel or modify your order, please contact us as soon as possible. If you want to cancel, the deposit 50% is non-refundable. Changes to the design or details of your cake can be accommodated, but may affect the final price.
Yes, we can print edible images, including photographs or company logos, onto your cake. This is a popular option for birthday cakes, corporate events, and celebrations.
You can place an order by:
- Filling out the Order Form on our website.
- Calling us at (780) 966-6273.
- Emailing us at info@sweets-sensation.com.
We’ll confirm the details with you and guide you through the ordering process.
For custom cakes, our minimum order is generally one tier (serving about 8-10 people), but this may vary depending on the design. For cupcakes or mini cakes, the minimum order will depend on the size and quantity.